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Kindly be informed that an additional service charge of BND 5 per night will be applied to all bookings upon check-in.
General Information:
General Information:
What are the check-in and check-out times ?
Check-in starts at 2 PM and check-out is by 12 PM.
Do you offer early check-in or late check-out?
Early check-in and late check-out are subject to availability and may incur fees. Contact the hotel for details.
Is breakfast included in the room rate?
Breakfast is included for most room types. Please refer to your booking confirmation for details.
Do you provide free Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the hotel.
Is parking available at the hotel?
we offer free parking for our guests.
Room Information:
Room Information:
What types of rooms do you have?
We offer superior, deluxe, and premier rooms, as well as 1-bedroom, and 2-bedroom apartments.
Are there any non-smoking rooms?
Yes, all of our rooms are strictly non-smoking. Fines are applicable for anyone caught smoking.
Do the rooms have air conditioning?
Yes, all our rooms are equipped with air conditioning.
Do you have baby cots or extra beds available?
Yes, we offer baby cots and extra beds upon request. Additional charges may apply.
What amenities are included in the room?
Our rooms are equipped with a mini-fridge, coffee/tea making facilities, a water kettle and other essential toiletries.
Service and Amenities:
Service and Amenities:
Do you provide airport transportation?
yes, we offer complimentary airport pickup service. to book your airport shuttle you may click here.
Is there a shuttle service to tourist attractions?
Yes, we offer free shuttle services to tourist attractions.
What days is the complimentary shuttle service available?
The shuttle service runs every Monday to Thursday and on Saturdays. It is not available on Fridays or Sundays
How many guests can join the shuttle service each day?
The service is limited to 9 guests per day and is available on a first-come, first-served basis.
Can I use the shuttle service on my check-out day
No, the shuttle service (excluding airport drop-off) is not available on a guest’s check-out date.
How do I book an airport drop-off?
Airport drop-offs must be arranged at least one day in advance at the front desk.
Are there any entry fees at the shuttle stops?
Most stops are free to enter, but Balai Khazanah Islam charges BND $10 for adults and BND $6 for children. price subject to change without prior notice.
Is shuttle service availability guaranteed?
While we will do our best to ensure the shuttle service is available as scheduled, availability may be affected by staffing constraints. We appreciate your understanding and recommend booking in advance to secure your spot.
Do you have a swimming pool or fitness center?
No, our hotel does not have a swimming pool or fitness center.
Is room service available?
Yes, room service is available from 7:00 AM to 9.00 PM.
Do you offer laundry services?
Yes, we provide laundry and dry cleaning services via an external contractor (fees apply)
Do you offer tours?
Our hotel does not directly offer tours, but we can help arrange tours through a reputable travel agent.
Booking and Payment:
Booking and Payment:
What is your cancellation policy?
Our cancellation policy varies depending on the booking type and date you have selected during the booking process. Please refer to your booking confirmation for specific details.
What payment methods do you accept?
We accept major credit cards, debit cards, and cash payments. please refer to our Terms and Condition for further details.
Can I modify my reservation?
We strive to accommodate guest requests whenever possible. Please contact the hotel directly to inquire about modifying your reservation.
Contact Information:
Contact Information:
How can I contact the hotel directly?
You can reach us by phone at +673 222 0067 | +673 822 3221 (WhatsApp) or by email at reservations@capitalresidencebn.com
Where is the hotel located?
Our hotel is located at Lot 21207, Simpang 2. Kg Berangan Bandar Seri Begawan BS 8211 Brunei Darussalam. We are conveniently situated near major attractions and transportation hubs.
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